Shipping Terms and Conditions

Amazon, for 100% fast and accurate shipping!

SO THAT WE CAN OFFER OUR CUSTOMERS THE BEST, WE HAVE SELECTED A FAST AND ACCURATE LOGISTICS SERVICE.

Pyke has chosen the Internet distribution giant, Amazon, as our logistics service provider for shipping to ensure your complete satisfaction.

When you place an order at our site, your order is automatically relayed to Amazon, which prepares and ships your package with all the care and attention for which it is famous. You may see the Amazon logo on your package, which is your proof that Amazon was responsible for delivering your BabyPykes.

Pyke offers shipping for any volume of purchases!

BECAUSE WE ARE DETERMINED TO OFFER YOU THE BEST SOLAR PROTECTION POSSIBLE FOR THE EYES OF YOUR CHILD, WE DON'T WANT SHIPPING COST TO STAND BETWEEN YOU AND THE PURCHASE OF A PAIR OF BABYPYKES

For all purchases of sunglasses at our web site, we offer shipping to any country within the European Union and Switzerland.

This is our contribution to helping you to protect your child’s eyes from the sun.

Short timeframe for delivery

BabyPykes will be delivered to you within 3 to 5 business days.

The actual timeframe for delivery may vary depending on available inventory. We will inform you of this when you place your order.

Despite all the tools available for ensuring high-quality logistics, Pyke draws your attention to the fact that delivery of your order may be impacted by events beyond our control. Nevertheless, Pyke promises to keep you informed of any delay or major event as soon as it comes to our attention.

All risks of loss or damage that may affect purchases made at our web site is transferred to you when you or your designee physically takes delivery of the product.

Facilitated package tracking

YOU WILL RECEIVE A TRACKING NUMBER SO YOU CAN TRACK DELIVERY OF YOUR PURCHASE.

To facilitate the tracking of your package, a tracking number will be provided in the follow-up to your order, which you may view in the “My Orders” section of your account.

We can also send you a tracking number by e-mail if it does not appear or is unavailable in your on-line customer account.

There is a chance, for reasons attributable solely to our service provider, that a tracking number may not be available. In this case, we will make every effort, if you request it, to keep you informed of the shipping status of your purchase.

We’ll contact you by e-mail

FROM THE CREATION OF YOUR CUSTOMER ACCOUNT TO DELIVERY, WE’LL KEEP YOU INFORMED.

When you pay for your purchase at our web site, we’ll send you an e-mail requesting a read receipt to confirm the actual receipt of your order. As soon as your order is accepted and relayed to Amazon, you will receive another e-mail confirming that your order was processed and your package has shipped. This e-mail will contain all the information pertaining to your order (order number, items purchased, etc.) as well as tracking information if available.

To ensure receipt of our e-mail messages, please make sure that your e-mail address as shown on your order is correct. If you do not receive any e-mail from us, check whether it went to your spam folder or is under Gmail's Promotions tab.

THE SHIPPING STATUS OF YOUR ORDER IS ALWAYS AVAILABLE.

If you go to your Customer Account area, you will see the tracking status as well as the details on all your orders in progress under “My Orders”.

Damaged, defective or incomplete orders

PYKE CUSTOMER SERVICE IS ALWAYS AVAILABLE TO HELP YOU.

If your package or its contents are damaged during shipping, send us an e-mail care of hello@pyke-sunglasses.com. We will do our utmost to help you as quickly as possible.

Do not hesitate to take photos and forward them to us to document your claim and to accelerate the resolution process.

If the situation warrants it, we will send you a replacement product.

International shipping

ORDER FOR YOUR FAMILY MEMBERS AND HAVE YOUR PURCHASES SHIPPED ANYWHERE IN THE E.U. OR SWITZERLAND FREE OF CHARGE.

Pyke provides you with the possibility of ordering and shipping your purchases to any country within the European Union or Switzerland. Free shipping...and it doesn’t matter what country you live in.

Go to the Pyke web site in the country to which you want to ship your purchase to place your order. If there is no Pyke in that country, select Other from the country drop-down list. Below is a list of countries where we can ship your purchases as well as a listing of Pyke websites from which you can ship to these countries.

Download the list

If you want to ship your purchases to other countries, relay your query to us after filling out this form, selecting the Message subject that best corresponds to your query from the drop-down list. We’ll do our best to find a solution to satisfy you.

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